Do not report a missed bin if:
- The bin is not out before 7am (6am on Bank Holidays) on your scheduled collection day
- Your bin contains incorrect materials or is too heavy. They must be removed before we can pick up.
- It's before 3pm on the day of collection, it may be that we haven't got to your property yet.
When is my bin collection?
Report missed bin 〉
Or you can call us on 0115 901 3621
Bin reminder alerts
Sign up to receive an email the day before your bin is due to be collected so you'll never miss another collection. Just enter your address and follow the instructions to sign up to this free service.
Get bin email alerts 〉