Certificates and Accreditations


All four of our leisure centres, the Richard Herrod Centre, The Bonington Cinema and Theatre and Gedling Country Park have been awarded the CredAbility Kite Mark. The Kite Mark denotes that facilities and provisions are in place to suit the needs of our disabled customers and also their carers.

Where organisations show this logo it communicates quickly to disabled people that they are able to get into and out of buildings, use services and facilities and provide feedback.

Customer Service Excellence

Customer Service Excellence (CSE) is a government-backed industry standard that assesses in depth areas of service which have been identified as being a priority to customers. This includes service delivery, timeliness, information, professionalism and staff attitude.

The assessment was broken down into 5 key areas:

  • Customer insight
  • Culture of the organisation
  • Information and Access
  • Delivery
  • Timeliness and Quality of Service.

We are delighted to have been awarded the accreditation for all four of our Leisure Centres and the Richard Herrod Centre due to the hard work of our staff and the support of our customers.

Achieving the standard gives us formal recognition of our commitment to, and delivery of, customer service. We will continue to assess and review all of our services to ensure we maintain the current standard of service delivery.

if you want to find out more about the Customer Service Excellence accreditiation: https://www.customerserviceexcellence.uk.com/